It frustrates me when things don't work well...
to create intuitive and delightful user experiences.
My UX Toolbox
Research
User Interviews
Contextual Inquiries
Usability Tests of Existing Product
Card Sorting
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Brand Analysis
Heuristic Evaluation
Competitive Analysis
Comparative Analysis
Existing User/Task Flows
Existing Site/App Maps
SynthesiZE
Affinity Mapping
Topic Mapping
User Personas
User Journeys
Identifying the Problem
IDEATE
Feature Prioritization
MoSCoW Method
Dot Voting
Design Studio
Lightning Demos
Crazy 8s
User/Task Flows
Site/App Maps
DESIGN & TEST
Information Architecture
Wireframing
Prototyping
Information Architecture
Visual Design/Branding
Usability Testing
Iteration Station!
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Presenting
Storytelling
Metrics & KPIs